Bookings can be made by phone, email or in person. All booking must be in advance. Payment must be received at the time of booking, unless previously agreed with the directors. Dates will not be held until payment has been received in full.
If guest do not arrive for any given experience, for the agreed date or time then no refund or loss adjustment will be given and experience will be lost.
Refunds for experiences paid will not be given. The directors may provide a refund at their discretion in exceptional circumstances.
Booking confirmation will be sent via email at the time of booking, it is the responsibility of the client to inform Predator Experience if the information has not been received, in appropriate time to enable a replacement to be sent.
Predator Experience reserves the right to cancel any experience due to adverse weather conditions. Unfortunately travel expenses cannot be reimbursed. Predator Experience will not be held responsible for any injury or damage to property resulting in behaviour contrary to prior briefing and advice from animal handlers. If a animal handler feels that an individual's actions could compromise the saftey of any on an experience of the individual, staff or livestock the handler will end the experience for that individual without refund or exchange.
Predator Experience reserves the right to cancel any event or experience with immediate affect, without refund, due to inappropriate behavior towards Predator Experience staff, livestock, property and other guests.
Having been informed of impact levels and required fitness level and the necessary suitable clothing requirements. Predator Experience is not responsible for any persons health or physical condition whist taking part on any of our experiences.
Predator Experience is not responsible for any unsupervised children on any of our events.
Pregnant women and women who have given birth within the previous six months may not take part in experiences.
Gift vouchers will be dispatched within seven days of receiving payment.
In some circumstances on request, a voucher may be posted before received payment, however if payment is not received within 3 working days of the voucher having been posted then the posted voucher will become void.
Gift vouchers may be up-graded, further participants or observers can also be arranged with prior notice and payment having been received. Observer purchases are only possible with a participant purchase.
On receipt of your gift voucher, it may be returned for a full refund, within one week.
The original gift voucher/s must be brought on the day of the booked experience. If the voucher is not in attendance the event will not be provided and a refund will not be given.
Advantage cards are not applicable during a promotional sales.
Vouchers are valid for twelve months from issue. The expiry date, is listed on each voucher. Vouchers can not be extended beyond this date. Predator Experience does not guarantee any specific date. On this basis early booking is advised. Obtaining a date for the experience before the expiry date, is the responsibility of the voucher holder. No responsibility will be accepted by Predator Experience, If there is no availability to redeem the voucher if vouchers are attempted to be redeemed with 4 weeks of the expiry date for weekdays, and 8 weeks for weekends. Refunds will not be given.
Predator Experience is not responsible for any loss or damage to any vehicle or property whist on an experience. unless direct damage caused by staff or livestock or Predator Experience.
Walking with wolves
Please be aware that the Walking with Wolves experience is conducted with two Timber Wolf Hybrids. This is important as having some dog content creates stability within the animal. This reduces stress, fear responses, allows for safe travelling, and a free running contact experience which be impossible with pure wolves on grounds of public safety and ethics.