Predator Experience Contract of Sale
Predator Experience Terms and Conditions are legally mandatory, and exists to protect the interests of all parties from point of sale. Serving to legally safe guard the consumer, guests, staff and animals as well as ensuring our guests have a safe and enjoyable visit. Therefore agreeing to these terms at point of sale, the consumer accepts these terms. The laws of England shall govern these Terms and Conditions of Sale and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply. The following Terms & Conditions are verified by Cumbria trading standards.
Openness and clarity. Links to these T&Cs are displayed on the website, email correspondence, literature and booking confirmation and agreed to at point of sale.
1.1 Bookings. Bookings can be made by phone, email or through the website. All booking must be in advance. Payment must be received at the time of booking, unless previously agreed with the directors. Dates will not be held until payment has been received in full. Booking confirmation and directions are provided prior to the date of visitation, upon receipt of payment and/or voucher bookings using the contact information provided by voucher holder/ purchaser, via email. Note: It is the responsibility of the purchaser/voucher holder to ensure that all booking confirmation and directions are received and read before the visitation. See 1.7
1.2 All experiences are none refundable and by appointment only. If guests do not or cannot arrive for any given experience, for the agreed date or time then no refund or loss adjustment will be given and experience will be lost. If a guest/ purchaser, perceives that there is possibility that they maybe unable to attend a booking, then it is the responsibility of the guest/purchaser takes out independent travel insurance. Predator Experience cannot admit casual visitors without a booking or late arrivals.
1.3 Predator closes for experiences through December, January and February re-opening at the beginning of March.
1.4 A guest may reschedule a previously booked experience if one months notice is given between notification of cancellation and the date the experience was scheduled. If one months notice is not given, the experience will be lost and no refund will be given. Predator Experience cannot be held responsible for any changes in customer personal circumstances. To reschedule an experience with a months notice, guests need to contact the office by email or phone.
1.5 Guests must arrive fifteen minutes before the experience is due to start for safety briefing. For public health and safely reasons late arriving guests cannot be admitted if the safety briefing has been missed or once an experience has started.
1.6 Refunds for experiences outside of statutory time will not be given. Predator Experience gift vouchers can not be exchanged for cash or part cash. Predator Experience does not except vouchers from other third party organisations. Refunds that fall within statutory time, will be refunded upon receipt of any vouchers “the product”, being returned. Your statutory rights are unaffected. link – https://www.which.co.uk/consumer-rights/advice/what-are-my-rights-with-gift-vouchers-and-card
1.7 Predator Experience maintains a zero tolerate approach towards coercion or verbal abuse towards it’s staff members or corporate sabotage and slander. (inc. social media, mobile texting, publications and emails ) legal / civil action may be taken and maybe used as evidence. Predator Experience reserves the right to void vouchers without refund if paragraph 1.5 is violated due to threatening or inappropriate behaviour. Please also see related paragraph 1.26
1.8 Phone calls enquires may be recorded for training and monitoring purposes.
1.9 Booking confirmation will be sent via email at the time of booking, it is the responsibility of the client to inform Predator Experience if the information has not been received, in appropriate time to enable a replacement to be sent.
2.0 Predator Experience reserves the right to reschedule any experience due to adverse or unsuitable weather conditions for the experiences, that has been booked. Any birds of prey or animal experiences may be rescheduled due extreme heat or unsuitable flying conditions due to weather, on the terms of animal welfare and public safely. Unfortunately travel and accommodation expenses cannot be reimbursed. Refunds are not given due to poor weather conditions.
2.1 Predator Experience will not be held responsible for any injury or damage to property.
If a animal handler feels that an individual’s actions could compromise the safety of guests whilst on an experience of the individual, staff or livestock the handler will end the experience for that individual without refund or exchange.
2.2 Predator Experience reserves the right to cancel any event booking or experience with immediate affect, without refund, due to inappropriate behaviour or abuse towards Predator Park staff, livestock, property and other guests. Persons under the influence of alcohol or drugs will not admitted onto site.
2.3 Predator Experience is not a walk around public zoo. Therefore guests are not permitted to walk around freely on site without staff supervision. Health and safety regulations apply.
2.4 Having been informed of impact levels and required fitness level and the necessary suitable clothing requirements. Predator Experience is not responsible for any persons ill health or physical condition whilst taking part on any of our experiences and the experience cannot be re-run or refunded. If a guest arrives for an experience and staff feel that their health is not suitable for the experience, the right is reserved to refuse access to the experience on health and safety grounds, without a refund or reschedule.
2.5 If a guest leaves the experience for any reason, once an experience had commenced, they we not be permitted to re-join the experience and the experience with be lost without refund.
2.6 Predator Experience does not accept any responsibility for any unsupervised children whom are onsite in any area.
2.7 Pregnant women are not permitted to take part in any experiences due to the health and safety risks. It is the recipients responsibility to be aware of this, at time of agreeing to these terms upon booking. Should pregnancy be suspected by staff the right is retained to refuse access to the experience without refund or reschedule.
2.8 When a specific date and time are required by the customer, and payment is made before contacting Predator Experience, any costs of refund, due to inability to meet the booking time and date requested, will be deducted from the full fee amount refunded to the customer.
2.9 GOVERNMENT IMPOSTED HEALTH RESTRICTIONS. Predator Experience can not be held responsible for any, temporary, nationally or locally imposed government or animal health restrictions i.e., Avian Influenza, Foot & Mouth or TB viruses which are out side of Predator Park control. Although these restrictions are rare, experiences booked within these time restrictions may be affected. As a result, guests will be notified and experiences booked in, and vouches will be rescheduled, but not refunded. Only when absolutely necessary, visitors may be subject to on site bio-security prevention measures on entry.
3.0 Gift Vouchers On receipt of your gift voucher, it may be returned for a full refund, within 14 days.
3.1 (Please keep your gift voucher in a safe place) Gift vouchers are your physical passport to access your experience. Your voucher number will be required to book the experience, the order number will not be sufficient. Predator Experience is not responsible for any misplaced vouchers. In the event of not being able to provide the number listed on the voucher and bring the voucher on the day of the experience, the experience is lost with no refund. It is the responsibility of the customer to provide the details of vouchers purchased on booking an experience. Bookings where voucher numbers have not been submitted will not be confirmed. If purchased vouchers have not been delivered, within seven days of purchase, it is the customers responsibility to contact Predator Experience and notify of lack of delivery.
3.2 Due to demand and to avoid disappointment, it is advised not too leave vouchers to close to the date of expiry!
3.3 Vouchers are valid for twelve months only, from purchase, subject to mutual availability. The expiry date, is listed on each voucher.
3.4 Gift vouchers that have been donated by Predator Experience for the soul purpose of charitable gain or auction, can not be redeemed in high season (March-August inclusive), at weekends or during school holiday periods. Predator Experience is not responsible for the price paid for the voucher at such third party events and all other T&C’s apply.
3.5 Predator Experience adopts a No Smoking policy (Inc.Vapouring) on site and during all experiences.
3.6 Having given prior instruction and notice. Predator Experience is not responsible for any loss or damage to any vehicle or personal property during any experience.
3.7 Camera’s and phones are permitted, but at the owners risk. For health, safety and welfare, suitable, appropriate outdoor or old clothing should be worn for the nature of the animal experience and time of year, in order to access the experiences. Failure to wear suitable clothing or footwear is the responsibility of the guest, Predator Experience retains the right to refuse access to the experience if a staff member feels the clothing or footwear a guest is wearing is unsuitable. Under these circumstance a refunds or rescheduled will not be given.
3.8 Lost and found property will be held for 30 days. After which time, if the item is not claimed, the property will be disposed of. If the item needs to be returned, then the cost of postage and insurance will be charged to the recipient.
3.9 Car parking is free and is for the benefit on visitors only. Cars parked at the owners risk. Driving on and off site, is accessed along a short public bridleway, (max 5mph limit should be observed at all times.)
4.0 Filming and photography on experiences is permitted for personal use only and not for financial gain, unless by prior authorised agreement. All Predator experience website content is subject to copyright protection and is prohibited for use by third parties. Predator experience is not responsible for third party promotional content. Including information, photos and advertised/ displayed elsewhere or external web links on websites which may mislead or be outdated content. Website content, logos and branding subject to copyright.
4.1 CCTV is in operation on site.
4.2 Predator Experience encourages legitimate visitor reviews on third party review websites in accordance with our Terms and Conditions of sale. Unjustified reviews that seeks to maliciously harm or coerced Predator Experience will be reviewed and further legal action may be taken.
4.3 Predator Experience cannot be held not responsible for visitors pets. For reasons of welfare, health and safety and bio-security. Predator Experience operates a policy of No dogs / any pets beyond the car parking area. Pets are not permitted to join any Experiences. Pet food (i.e dog treats etc) is not permitted to be brought onto experiences or fed to animals owned by predator experience.
4.4 For health and safety. Food and drinks must not be consumed or carried whilst participating on experiences. Unless for medical proposes with prior consent from Predator Experience staff.
4.5 Predator Experience maintains a equal access policy for all, where practically possible without compromise to the health and safely of guests and animal welfare. It is the responsibility of the guest to book the appropriate experience for their circumstances. Predator Experience retains the right to refuse access to the experience if it is suspected that a guest does not meet the published required standards to access the experience. In these circumstances no refund or reschedule will be permitted.
4.6 To ensure a smooth and enjoyable visit, all physical or mental disabilities must be declared at the time of booking, in order to accommodate any needs. (Depending on the severity of a disability, some experiences may deviate from description as sold, to accommodate your requirements and to maintain public safety, due to the nature and size of the animal ) Normal cost structure applies as advertised.
4.7 Minimum participant age restriction of 16 Yrs old accompanied by an 18yrs or older, 18yrs may visit alone applies for all experiences.
4.8 Experiences are conducted with high content ambassador wolves.
Online Return & Exchange Policy
4.9 We hope you love your order – but just in case something isn’t quite right, we’ve made it easy to make a return or exchange.
5.0 If you are not satisfied with your purchase, and it is in its original condition, return it to us in its original packaging for an exchange or refund, subject to the following terms. The following terms do not affect your statutory rights.
5.1 To qualify for a refund or exchange, items must be in their original state and in the case of clothing in unworn and unwashed condition.
5.2 For clothing sizing exchange an additional equal fee to the postage originally charged will be incurred.
5.3 To return or exchange your merchandise, please send your items and order invoice to Predator Park, Ayside, Grange-over-Sands LA11 6HY. Orders must have been placed in GBP to be returned or exchanged. Please note that we do not accept returns or exchanges without your receipt, invoice, or order confirmation.
5.4 To receive your refund to your original payment method, your return must be made within 14 days of the estimated delivery date or actual delivery date of your last shipment, whichever date is later.
5.5 Refunds or exchange will only be processed once the items have been received and assessed.
Predator Experience ltd, is governed by the Zoo licensing act 1981 and holds the appropriate licence to publicly operate.
All prices advertised include VAT.
Reg. VAT Number: 337363493
Last update: 2025
Further info: https://www.gov.uk/accepting-returns-and-giving-refunds
Predator Experience is registered as a member of the FSB.
